Tailor Shop FAQ
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What is the Tailor Shop?
The Tailor Shop is our crowdfunding platform that is driven by you our customer, bringing fashion to life.
How does it work?
Our small batch approach allows us to offer you top quality and unique fabrics at the fraction of the cost of what a larger company would be able to offer. The basic concept is that our clients share what they want us to produce. If a campaign doesn’t gain enough steam, we don’t make that item. This avoids waste and allows us to focus on styles that people actually want rather than what we think they want. We design new collections and release them at the beginning of each month in our Tailor Shop for crowdfunding. Customers then have 4 weeks to pre-order the products. Products that reach their funding goal are manufactured and delivered!
What is a campaign
We call each product a “campaign” since our clients will be the ones who determine if it will go to production or not. Once a campaign reaches its goal, the campaign is closed and we then begin manufacturing. This helps us keep prices low by only constructing the ready made styles and sizes that our customers order which reduces waste and those savings are passed on to you, the added bonus is it also creates less waste that is good for the planet.
Another thing this allows us to do is produce small batches of very unique items. We understand that what may be amazing to one customer could easily be passed up by another. Bottom line is if enough people back something, we’ll make it. The trade-off with this model is that you will need to wait for your order to be made. Production time is 6-8 weeks for most campaigns, but we make the wait well worth it. The expected shipping month is listed on each campaign page below the product description. By participating in the Tailor Shop, you get to help bring Capital Custom Clothiers designs to life. You also get to lock in pre-sale discounts that average more than 20%. There is the chance that products sell out in the crowdfunding period as well, so participating can guarantee that you get your size.
How long is the funding period?
A Tailor Shop collection's funding campaign lasts 4 weeks.
How long does it take to deliver products?
With every Tailor Shop product, we include an estimated shipping date. Generally, this is 6-8 weeks. However, difficulties in manufacturing can arise and we'll be in touch as soon as we can to update you if our original estimate is incorrect.
When am I actually billed?
We'll charge your card upon checkout.
What happens if a product doesn't reach its goal?
Products almost always reach their funding goal. In the rare event a Tailor Shop product does not, we'll be in touch to let you know if we decide to make the products anyhow or to provide you a full refund.
Can I just wait for the product to be sold at retail?
Can I change the size I ordered?
Yes and no. Assuming the campaign is still funding, you can easily change your size directly on the Capital website. Just click edit on your order page and you will find the option to update your size on the left-hand side of the page. However, if the size drop down is no longer available, it means that production has begun and all sizes are locked. At this point, our options to get you a better fitting pair will be very limited. To avoid any potential disappointment, make sure you read through our Fit Guide thoroughly and please do not hesitate to contact us at firstname.lastname@example.org if you have any questions.
I backed a campaign, but would now like to change the style...
No problem, as long as the campaign is still funding, you can make a number of updates to your order. To change the size and style of a given order, go to your orders page, click “edit” on the order you wish to update and you will find the option to change the size ordered. Please note that you will have a limited amount of time to make updates to the size ordered. Once the size drop down is no longer available, that means we can no longer accept size changes for the campaign.
Why do some campaigns close early?
In many instances fabrics we offer are limited, so in those instances, if a projection for what we can produce is limited to say 30 units, then the campaign will close as soon as those 30 orders have been made. This can be as fast as 1 hour or it could take the full funding period. For this reason, if you are really interested in something, we suggest you just back it to ensure you can get your order in.
Can I exchange or return an item after I receive it?
Unlike other brands, we do not carry inventory. This helps us keep our prices low, but makes exchanges a bit trickier. We’ll do our best to facilitate exchanges for unworn (outside of fit purposes in your home), unwashed and unaltered items for a comparable style or store credit. We may not have the same exact fabric you’re looking for, but considering how many different fabrics we run, we will do our best to make sure you are taken care of. If you have any questions don't hesitate to contact us at email@example.com.